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1. SKYPE FOR BUSINESS MAC TROUBLESHOOTING FOR MAC
2. SKYPE FOR BUSINESS MAC TROUBLESHOOTING PATCH
3. SKYPE FOR BUSINESS MAC TROUBLESHOOTING WINDOWS

You will need to manually look up version to understand which versions are “current” relative to your environment (MSI, Click to Run or both) and patch levels. We could report on user versions by subnet/location. Since Call Quality Diagnostics does not hold or report on data at a per user level, we can’t use it to specifically identify and target users who need to be updated. We can now more easily group and filter client versions: We can export this to CSV to further filter and visualise in Excel or PowerBI Got an interesting one I’ve missed? Please let me know and I will add it to the list. Skype for Business to Skype Consumer Gateway (service side, just interesting) Lync 2013/Skype for Business 2013 Client (UI Update) Some Agent strings you might not immediately recognise or might be interested to filter on to check firmware/client versions in play. Microsoft’s recommendation is you run nothing older than 4 months in terms of patch levels, so what we are looking for is significant number of calls on all client versions. This often has a long tail of obscure client versions (which in itself is quite interesting), so this visualises badly as a chart, so I use a table sorted by Total Stream Count and Filtered by Month.Īgain we need to report on “First User Agent” and “Second User Agent” separately. Number of Calls by Client Version (Client and Device Patch Levels)

SKYPE FOR BUSINESS MAC TROUBLESHOOTING FOR MAC

Skype for Business for Mac Client: SkypeRoom: Skype Room System: UCAP. There is no “category” for certified IP Phones or other third parties like Pexip and Polycom gateways. Skype for Business Online Client Version and Device Firmware Version Distribution in Call Quality Diagnostics Online. Unified Communication Applications (SDK build applications) Lync Phone Edition (IPhones, CX500, CX600)

SKYPE FOR BUSINESS MAC TROUBLESHOOTING WINDOWS

Skype for Business for Windows (Office Communicator) Skype for Business Web App (for meeting join) (Lync Web App) Note, it is important to report on first and second user agent, as these are not combined into a single dimension (list). In Detailed Reports we can customise what we report on:Ĭreate a New detailed report, for each report you can copy the Dimensions, Measurements and Filters.Ĭalls by User Agent Category (Type of Client) by Month You can access it with this short URL of tom.qa/CQD.īy default you get a number of S ummary Reports: To enable it for the first time follow this blog post. Microsoft’s Call Quality Dashboard (CQD) is an reporting tool for the quality of calls made using Microsoft Teams and Skype for Business services.